FAQs

Q: How does the rental process work? Simply browse our collection, select your hire dates, and place your booking. We'll deliver your piece, you wear it, then return it using our prepaid satchel.

Q: How far in advance should I book? We recommend booking at least 3–4 days in advance to secure your preferred piece, especially for peak seasons and events.

Q: Do you offer Australia-wide delivery? Yes! We deliver to all states and territories across Australia.

Q: How are delivery and return dates calculated?Once you select your hire dates, delivery and return dates are automatically calculated so your piece arrives in time and is returned seamlessly.

Q: What sizes are available? Sizes vary per item and are listed on each individual product page. We recommend checking the size guide before booking.

Q: Are the pieces authentic designer items?Absolutely. Every piece in our collection is 100% authentic designer, sourced and verified by our team.

Q: How are garments cleaned between hires? All items are professionally dry-cleaned or laundered between every hire to ensure they arrive in pristine condition.

Q: Can I extend my rental period? Yes, extensions may be possible depending on availability. Please contact us before your scheduled return date.

Q: What if the item doesn't fit? Please contact us immediately upon receiving your order and we'll do our best to find a solution for you.